
What does your facility say about your brand?
Physical space matters. It’s the only way your audience can step inside your brand and experience it using all five senses. One reason why physical space is an important part of a Remedy brand strategy.
Over the last two years, Remedy and client Swedish Covenant Hospital have collaborated on repositioning their brand. Our
work began with a positioning strategy that leverages their unique approach to healing. Much of our initial branding focused on translating this new message throughout their facility
and campus.
Recently, Carol McCarthy, Remedy president, sat down with Mark Newton, president and CEO of Swedish Covenant Hospital, to discuss how our facility branding has helped patients, visitors and employers experience their new brand.
Carol: In looking at Swedish, how does the facility contribute
to healing?
Mark: It’s modern, it’s not stuffy, it’s welcoming. The colors, environment, sounds, scent––all of those elements together create a comforting experience. A healthcare facility doesn’t have to be like an investment bank. You don't have to have oak or marble, or some kind of fancy materials in the place. What’s personally very important to me is that people feel respected when they’re in this environment.
Carol: What do you want patients and families to feel when they come to the Swedish campus?
Mark: When a person walks into the hospital, I want that patient or that family member to understand immediately what they can expect of us: this is what healing is, this is our commitment to healing and here are the things we make available to you.
Carol: A lot of the facility work we’ve done together has been directed to employees. What stands out most to you?
Mark: The underground tunnel connecting parts of our campus. It says to our workforce, “Look, this is what we’re about. We’re about science, we’re about healing, here are the various forms of it, and here’s your role in delivering it.” Even more importantly, we took the bond rating agencies [independent organizations that evaluate hospital performance], through the facility. On a rating agency presentation, you show them the coolest space around and everything is all spit and polish. I took them to the tunnel, and they got it. The tunnel is immensely powerful, because it is evidence that people here can take a risk, have fun, and do things in an unconventional way.
Carol: What was the takeaway for the rating agency? Do you think they thought about Swedish differently?
Mark: Very much. There’s no question. They got the point that we’re creating a unique environment here other hospitals
aren't offering.
MORE OF REMEDY'S FACILITY BRANDING WORK FOR SWEDISH:
PARKING GARAGE — OFTEN THE FIRST POINT OF CONTACT FOR CONSUMERS, IT MAKES A GREAT PLACE FOR BRANDING.
PARKING GARAGE ELEVATORS — BRANDING THAT TAKES ADVANTAGE OF A CAPTIVE AUDIENCE
GALTER LIFE CENTER — NEW BRAND MESSAGING EXTENDS THROUGHOUT THE SWEDISH CAMPUS
UNDERGROUND TUNNEL USED BY EMPLOYEES — A PRIME OPPORTUNITY TO COMMUNICATE THE NEW BRAND TO THE WORKFORCE
EMPLOYEE TUNNEL
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Space invaders
Sometimes the best ideas come when you step outside your own space and into someone else’s. So Remedy went on a field trip to the Herman Miller headquarters in Michigan to see how this furniture giant leverages its physical space.
First impressions count
Herman Miller makes a great one with an inviting lobby, open coffee bar and cozy couches. This sets a warm and welcoming tone for visitors.
Take a cue from home
At Herman Miller, meetings are held in conference “nooks” with couches, barstools, and a mini-fridge. Not only does this foster creativity, it also encourages open collaboration and face-to-face interaction among team members.
Kill two birds
Space can be designed to be both environmentally friendly and employee friendly. Herman Miller buildings are outfitted with plentiful skylights and windows––resulting in energy savings and higher morale. This design takes a cue from national research that shows that 33 percent of workers have actually left a job or taken a new one based on the condition of the building and/or the amenities offered.*
Our take on space
From day one, Remedy offices have been designed to promote smart, creative thinking. (See our space featured recently in the Chicago Tribune).
To learn more, visit hermanmiller.com
* Blumberg Capital Partners study, 2008
EXHIBIT AND SHOWROOM
GREENHOUSE
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Our space in the news
This summer, Remedy was one of three Chicago companies to be featured in the Chicago Tribune for creative workspaces.They noted several things, including our open office spaces and the input Remedites have in designing their own offices, including furniture and color choice. The story was accompanied by pics of some of our unique spaces.
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101 Best and Brightest Companies
At Remedy, we get creative with more than workspaces. Many of the benefits we offer are unexpected, from having your birthday off to our Good Works program that allows Remedites paid time off for volunteer work. These are just a few of the reasons why we were recently named one of 101 Best and Brightest Companies to Work For.
Carol addresses
B-school grads
Remedy president, Carol McCarthy, was the commencement speaker for the Loyola University Chicago Graduate School of Business (GSB) in May. Carol received her MBA from the program in 1985 and has served on the school’s Board of Advisors since 2005.
Carol’s speech focused on business ethics—a hallmark of the Loyola GSB program. She encouraged the grads to honor their sense of right and wrong at all times, even when black-and-white business decisions appear to be really gray. The grads listened to Carol attentively…and lined up to ask for jobs afterwards.
New clients
Remedy is working with three new clients, Abbott, Planned Parenthood, Illinois (PPIL) and Cardiva, a medical technology company based in California. And we’re already producing exciting work for all three, from repositioning Cardiva and PPIL, to two breakthrough public health campaigns for Abbott.

Remedy in Comm Arts
Our work for Swedish Covenant Hospital was featured in the coveted “exhibit” section of Communication Arts.
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Remedy website:
one of industry's best
How design magazine featured Remedy in a story about dynamic agency websites. Some of what they liked about ours: our people section and our video about consumer health insights.
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